Month: May 2019

Warning Signs of Dealing With Difficult Customers

When you own your own business, it’s inevitable that you will deal with demanding customers. You will quickly find that it’s not very enjoyable and not to mention stressful. Sometimes it can be a challenge to recognize these problematic customers from the start. Here are some things you should watch for…..

Never Ever Give Estimates Over the Phone. There will be times when a prospective customer insists that you give them an estimate over the phone. Trust me….never ever give phone estimates. What usually happens if you are hired over the phone is you end up pricing the job too low (just because you want and need the job) and every time you clean for that customer you are frustrated because you know you should be making more money.

Also what happens if you rush to get the job done, so it’s worth it to you. If you do an estimate by phone and you are hired to do the job, 90% of the time you will shoot yourself in the foot. You will find that most times, these people are just shopping around. They are calling different companies to see who’s the cheapest. Sometimes it may not matter about the quality of work they are getting, they are more concerned about the price.

Customers who criticize other cleaning companies. We all know that there are many legitimate reasons why a customer would fire house cleaning toronto. But when they tell you they have hired several in the past and they didn’t work out, more than likely their prior ten cleaning services could not satisfy them for many reasons. The outcome is… the customers will “bad mouth” that company affecting their reputation and a bad reputation is tough to repair. Our advice would be to avoid customers like this at all costs.

Watch for the customer who is never satisfied. We’ve all had that customer who is just never happy, no matter what you do. Unfortunately, you spend a lot of extra time and energy doing everything you can to satisfy them to no avail. However, some customers just like to complain and once you explain to them that you will do your best to fix the problem, most times they are happy with your response (sometimes they just need to be coddled). However, please know that there will be some customers that are to the extreme and you just need to politely let them know that you can no longer clean for them.

Some customers will always ask for more and more. Once you have been hired and have a signed agreement in place, be sure that you stick to that agreement. You will find those customers who will continually ask you or your employees to do something “extra.” When you agree, you are setting yourself up for more work than you are getting paid for. You need to be clear that any additional services will be extra money. These customers typically think that they are the only …

Things to Consider for Signage on Construction Sites

Construction sites can be unpredictable and dangerous places for both motorists and workers. Therefore, it is essential that a site has clear indications of expectations and potential obstacles or perils using signage. However, not all signs are created equal, and if you have inadequate signs on your site, then you risk the safety of the crew and others.

Clear and Unique

While it is essential to have signs indicating what a passerby should do or expect while going through a construction site, it is equally necessary to make such directions clear and unique. Therefore, you do not want to create a sign with a long passage of text; typically images work best. You can consult with a custom sign shop washington for options that would best suit your needs.

Material and Contrast

A great sign is designed for visibility and the area where it will be installed. Therefore, for most construction sites, a sign should be weatherproof, bright and have a high contrast between the image, lettering and background, which is why most construction signs vary between yellow with black lettering or orange with black lettering.

Lettering

If you chose to have a sign with lettering, then make sure that the lettering is legible. The legibility of a sign depends on the font choice and size. Therefore, choose a blocky or boxy letter and make it as big as you can without it becoming distracting or confusing. The words on the sign should be readable from a few feet away as well as at a distance.

Signage on construction sites plays a vital role in the safety of the workers and pedestrians. However, signs need to be designed correctly in order to be effective. Therefore, before slapping together custom safety signs consider the clarity, contrast and legibility of the sign to everyone who must be able to read it and understand immediately.